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Contact us

Customer service number 0600 41006 in Finland 24/7

Please see the call rates from the bottom of this page

Exceptions to our opening hours

  • New Years Day
  • Easter
  • 1st May
  • Ascension Day
  • Midsummer
  • All Saint´s Day
  • Independence Day
  • Christmas

HELSINKI

The office is closed by decision of the Regional State Administrative Agency (AVI) from 12 September 2023 to 11 October 2023. During this time, we do not serve in matters related to lost and found goods. Our phone service and online inquiry are also closed. We apologize for the inconvenience caused by this.

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Customer service

Working hours
Mon-Fri 12:00-17:30

Address
Mäkelänkatu 56
00510, Helsinki

Our office is located in Vallila,  easy to reach with public transport. Trams 1 and 7 and all busesdirection Tuusulantie will stop  in the front of the office. The bus stop name is Mäkelänrinne. From Pasila station you can reach our office in about 10 minutes by walking. If you come with a car, you can find parking spots on  both sides of Makelänkatu.

HELSINKI – CENTRAL RAILWAY STATION (HSL lost property)

The office is closed by decision of the Regional State Administrative Agency (AVI) from 12 September 2023 to 11 October 2023. During this time, we do not serve in matters related to lost and found goods. Our phone service and online inquiry are also closed. We apologize for the inconvenience caused by this.

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Helsinki central railway station

Tel.0600-91006 Finland

Working hours
Mon – Fri 10-18, Sat 10-16

Address
Elielinaukio 3, 00100 Helsinki

 

HELSINKI-VANTAA AIRPORT

The office is closed by decision of the Regional State Administrative Agency (AVI) from 12 September 2023 to 11 October 2023. During this time, we do not serve in matters related to lost and found goods. Our phone service and online inquiry are also closed. We apologize for the inconvenience caused by this.

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Please note that we close on Tuesday 6th July at 12:00!

Helsinki Airport

Working hours
Mon – Fri 9-17

Address
Lentäjäntie 1, 01530 Vantaa

KOUVOLA

Customer service
0600 03390

Working hours
Mon-Fri 10-18

Address
Kouvolankatu 15
45100 Kouvola

TURKU

Customer service
0600 03391
(1.93€/min+lnc)

Working hours
Mon-Fri 9-17

Address
Viilarinkatu 5
20320 Turku

You can easily reach us by bus. Buses arrive in front of the shopping center: you can get to the Länsikeskus 1530 and 1531 stops on line P3, to the Satakunnantie stops at Metsäkylä 1527 and 782 by 6,7,7A and 206 busses. If you are arriving by car you can get directly to the office by driving to the parking garage and parking for free. Remember to use your parking time indicator (parking disc).