Contact us
24h Customer service number +358 600 41006 in Finland
24h phone service call rates:
Mon-Fri 9-18
1.94 EUR/call + 2.41 EUR/min + Inc/mcc
Other times
1.94 EUR/call + 3.63 EUR/min + Inc/mcc
Queuing is free of charge.
HELSINKI / CENTRAL RAILWAY STATION
Opening Hours:
Mon – Fri 9:00 – 18:00
Sat 10:00 – 16:00 (*NOTE!*)
(*We do not receive any new items on Saturdays. Items lost between Friday and Sunday will be available at the earliest on Monday.*)
Address:
Elielinaukio 3, 00100 Helsinki
Helsinki lost&found office is handling and storing all items received from HSL (Helsinki Regional Transport). Items lost in other locations may also be inquired about here. Keys, prescription glasses and sunglasses, headwear, gloves, scarves, and umbrellas left on HSL vehicles must be inquired about in person at our office.
HSL lost & found phone service: +358 600 91006
(Call rates: Mon-Fri 9-18 1.94 EUR/call + 2.41 EUR/min + Inc/mcc; Other times 1.94 EUR/call + 3.63 EUR/min + Inc/mcc. Queuing is free of charge.)
Exceptional opening hours
In 2026, our offices are closed on the following days:
New Year’s Day 1.1., Epiphany 6.1., Easter 3.- 6.4., May Day 1.5., Ascension Day 14.5., Midsummer 19.- 20.6., All Saints’ Day 31.10., Independence Day 6.12., Christmas 24.- 26.12. On New Year’s Eve 31.12., we will close at 2:00 PM.
VANTAA
Opening Hours:
Mon – Fri 12:00 – 17:30
Address:
Porttikaari 7, 01200 Vantaa
The office is located in Porttipuisto area, near to Ikea. Access from the courtyard side of the building.
24 h phone service +358 600 41006
(Call rates: Mon-Fri 9-18 1.94 EUR/call + 2.41 EUR/min + Inc/mcc; Other times 1.94 EUR/call + 3.63 EUR/min + Inc/mcc. Queuing is free of charge.)
Exceptional opening hours
In 2026, our offices are closed on the following days:
New Year’s Day 1.1., Epiphany 6.1., Easter 3.- 6.4., May Day 1.5., Ascension Day 14.5., Midsummer 19.- 20.6., All Saints’ Day 31.10., Independence Day 6.12., Christmas 24.- 26.12. On New Year’s Eve 31.12., we will close at 2:00 PM.
KOUVOLA
Customer service
0600 03390
(1.98€/min+lnc)
Working hours
Mon-Fri 10-17
Address
Kouvolankatu 15
45100 Kouvola
TURKU
0600 03391 (Mon-Fri 9-19 and Sat 9-14)
(See the pricing at the end of the page)
Working hours
Mon-Fri 12-17
Address
Viilarinkatu 5
20320 Turku
You can easily reach us by bus. Buses arrive in front of the shopping center: you can get to the Länsikeskus 1530 and 1531 stops on line P3, to the Satakunnantie stops at Metsäkylä 1527 and 782 by 6,7,7A and 206 busses. If you are arriving by car you can get directly to the office by driving to the parking garage and parking for free. Remember to use your parking time indicator (parking disc).