Online inquiry
When you make an online inquiry, we will monitor the incoming goods flow and contact you if we can match your inquiry with the goods we have received. The inquiry is valid for 2 weeks. Please note that we will not notify you if the goods are not found.
We do not always receive the exact locations of the goods (train/seat/cabin numbers, etc.), so please describe the goods yourself as accurately as possible. All marks, colors, texts, shapes, materials and other details help to identify the goods. For bags, a description of the contents of the bag is always essential.
The price of an online inquiry is €4.95. At the end of the inquiry, the system will redirect you to the payment service. The system will automatically send a return message after a successful inquiry. Please note that some email clients’ firewalls may prevent messages from being delivered or they may end up in your spam folder.
Please note that some email clients’ firewalls may prevent messages from being delivered or they may end up in your spam folder.




