Online enquiry terms and conditions
PLEASE READ CAREFULLY
Lost & Found International handles only found items that has been left in the premises of companies and registered societies. We do not handle cases that concern property that has been lost someplace else. We do not take any responsibility of the internet enquiries that have been lost or deleted due to faults in the nets of internet operators or due to e-mail viruses.
In our stock there are found items that have been found during the latest three months. If the item has been lost earlier, it is not available any more. The items come to our office usually with 1-6 days delay from the loss, but no later than two weeks from the day the item has been found.
A fee is charged according to the found property law. The items can be fetched from our office or they can be delivered by mail.
We send a notication about the found items by mail to the home address of the customer. There are detailed expenses in the notice, showing the amount in case the customer chooses to fetch the item from our office and in the case he or she wants it to be delivered by mail. Enclosed there is detailed information for paying the mail delivery to our bank account. When we notice that the mail delivery has been paid, we will send the item to the given address anywhere in the world.
Internet, mail and fax enquiries are checked 1-2 times a week. If you want the information faster, please call our customer care +358 600 41006. We keep searching for the item in enquiry, until we have received found property that has been found three weeks after the disappearance. The enquiries are in the schedule of checking for no more than three weeks.
Internet enquiry costs 7,00 euros. Payment can be paid by credit card such as Visa or Mastercard, Diners, Amex or from Finnish bank account.
If the item is found, shall we send a notice right away.
Payment service provider
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.
Paytrail Oyj, business ID 2122839-7
40100 Jyväskylä, Finland
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.